Frequently Asked Questions:
Can you combine people and pets from multiple photos and add more than two lines of text?
Yes, we can create a collage of several people and/or pets with as much text as will fit on the crystal piece you select.. Depending on the size of the crystal piece, we will combine multiple people or animals from multiple photos and any text to fit into one crystal piece. You can mail or email the images and text to us with your layout instructions. We will create a draft layout for your approval before we engrave the crystal. The cost to you will be the cost of the crystal piece plus $25.00 per additional photo.
How long will take to receive my finished crystal?
We usually produce the crystal with 2 to 3 days following receipt of your order. Since each crystal is different and, often, each order contains special instructions, production time varies. We use UPS (United Parcel Service) for all of our shipments. The shipping service you select will determine the time the shipment takes to get to you.
What if I don’t like the crystal piece you make?
We make every effort to create the finest custom crystal possible; but if you are not happy with our work we will remake it for you. You will need to let us know and return your crystal within 30 days of receipt.
Can I get a proof before engraving?
We offer a proof service for only $5.00 per crystal design. Just select "Optional proof for approval" in the product options dialog box and we will send an image of the layout of your edited photo on a template of the crystal you want. We will change the layout as many times as needed until we receive your approval.
Is my photo good enough quality for the crystal I want?
The general rule is the better quality of the photo the better quality engraving it will provide for. Our photo editors are expert Photoshop professionals and they will employ every Photoshop trick in the book to enhance your photo. If the photograph is slightly out of focus, too bright, too dark or too small it is usually possible to create an acceptable photo crystal. It all depends on the extent of the problems with your photo. If we think your photo is not acceptable we will call or email you to discuss possible options.
Can I send the file from my digital camera storage card?
Yes, we can work with most image file formats including .jpg, .bmp, .pdf, .psd, .doc, .ai, .eps, .cdr, .png and other 2d file formats. We can accept most .stl and .obj 3d files.
What do I do if I don’t have a digital photo?
You can mail us your original hard-copy photo. We will scan your original photo to create a digital image file. We will return your photo with your finished photo crystal.
What resolution should I scan the photo?
Usually 300 dpi (dots per inch) is acceptable. If we are enlarging the photo, to fill a large sized crystal from a small photo, 600 dpi would be better or mail us the original photo if you are unsure.
Do you take International Orders?
We now take international orders and ship with UPS Worldwide services. You may select your shipping preference during the checkout process.