Frequently Asked Questions:

Can you combine people and pets from multiple photos and add more than two lines of text?

Yes, we can create a collage of several people and/or pets with as much text as will fit on the crystal piece you select.. Depending on the size of the crystal piece, we will combine multiple people or animals from multiple photos and any text to fit into one crystal piece. You can mail or email the images and text to us with your layout instructions. We will create a draft layout for your approval before we engrave the crystal. The cost to you will be the cost of the crystal piece plus our current hourly image editing rate.

How long will take to receive my finished crystal?

We usually produce the crystal quite quickly following receipt of your order. Since each crystal is different and, often, each order contains special instructions, production time varies. We use UPS (United Parcel Service) for all of our shipments. The shipping service you select will determine the time the shipment takes to get to you.

What if I don’t like the crystal piece you make?

We make every effort to create the finest custom crystal possible; but if you are not happy with our work we will redo it, or we will refund 60% of the purchase price. You will need to let us know and return your crystal within 30 days of receipt.

Is my photo good enough quality for the crystal I want?

The general rule is the better quality of the photo the better quality engraving it will provide for. Our photo editors are expert Photoshop professionals and they will employ every Photoshop trick in the book to enhance your photo. If the photograph is slightly out of focus, too bright, too dark or too small it will be challenging for us but usually not impossible to create an acceptable photo crystal. It all depends on the extent of the problems with your photo. If we think your photo is not acceptable we will call you to discuss possible options.

Can I send the file from my digital camera storage card?

Yes as long as the image file is in a .jpg format we can use it

What do I do if I don’t have a digital photo?

You can mail us your original hardcopy photo or you can scan your original photo to create a digital image file. We will return your photo with your finished photo crystal.

What resolution should I scan the photo?

Usually 300 dpi (dots per inch) is acceptable. If we are enlarging the photo to fill a large sized crystal from a small photo 600 dpi would be better and mailing us the original photo would be best..

What file format and how large can my image file be?

We accept .jpg, .tif, .pdf, .cdr, .ai and .psd file formats for 2D images and .cad, .dxf, .stl, .wmf, and .asc for 3D files.  The .jpg file format will compress a large image to create a smaller file size for uploading but the higher compression ratio you use the more image quality will be lost. Your file shouldn’t exceed 6 megabytes. A 6 megabyte file size should upload fairly quickly if you have cable or DSL internet connection. If you have a dial up telephone connection for your internet, it will take several minutes to upload a 6 megabyte file. If your file is too big to upload or email you can copy the file to a CD-R disk and mail it to us or simply mail the hardcopy photo and we will scan it for you. If you have technical questions regarding your images we are here to help, just call us at 410-221-5000. From 10am to 6pm EST you will get a real person to talk to.