Turnaround
Orders are normally shipped within 48 hours receipt of orders or artwork approval if optional proof approval is requested. Monday - Friday 8am - 5pm.
Carrier
We use UPS or USPS to deliver all of our orders.
Order Tracking
We will update your order with the tracking information and send an email with tracking information when your order ships.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
All sales are final
Because each order is custom made to your specifications we do not accept returns or exchanges but we will remake your order free of charge if there is a manufacturing defect or if you are not satisfied for some other reason. You must return the item within 30 days of your purchase if you want us to remake it.
1. Please email info@crystalprints.com to request a remake and we will assign you a return authorization #.
2. Mail your returned item to:
Crystal Prints Inc
Returns Department Tracking #
1554 Taylors Island Road
Woolford, Maryland 21677
3. Include in your package a signed letter stating the reason for your return and the original receipt.